Standard conditions for SCIP Training
Terms and Conditions
Booking
Please follow the booking instructions on the SCIP website. www.scip.org.uk (You will immediately receive an automatic confirmation email with a pdf. ticket attached.)
Any advertised special deals must be purchased directly from the SCIP office.
Concessions
Concessions are available to those organisations with a turnover of less than £100,000 or fewer than five paid staff. Please ensure you apply for any concession at time of booking as this cannot be rectified once the automatic confirmation email has been sent to you.
We would ask wheelchair users, or anyone with hearing or sight difficulties, or special access requirements, to email enquiries@scip.org.uk separately once you have booked your place.
The Conference Room at Community Base is fitted with an induction loop and there is flat access to the room and other facilities. We can also arrange for a community interpreter to be available for speakers of other languages, as well as for sign language, with two weeks’ notice. If you have any other additional needs, please do let us know.
Invoicing (Pay offline)
Please follow the booking instructions on the SCIP website. www.scip.org.uk (You will immediately receive an automatic confirmation email with a pdf. ticket attached.)
If you requested an invoice it will be with you shortly. Once received please ensure your payment reaches us within 30 days.
Receipts
Your ticket is your receipt.
If you have problems printing your ticket please contact enquiries@scip.org.uk immediately.
Attending the course
As instructed on your ticket, please bring it with you on the day. Failure to present a valid ticket may result in unnecessary delay to the start of the course.
You are responsible for ensuring that you attend any course(s) you have booked.
It is your responsibility to arrive at the venue punctually at the time specified on your Joining Instructions. If you arrive late, and the course has already commenced, although we will make every effort to accommodate you, you may be turned away.
Cancellations and Refunds
Places WILL BE transferable within your organisation, so please make every effort to see if any colleague would like to take your place before you cancel.
If you do need to cancel, you need to give a minimum notice of three working days before the course date to enquiries@scip.org.uk so that we may offer your place to a reserve. We will issue you with a cancellation reference number. If you do not have a cancellation reference number and miss your course(s), you will be listed as a no-show and there will be no refund available.
You will only be given a full refund (subject to an administration fee of £3.00) if your place is then filled.
People from those organisations who have not yet paid their charge(s) will be unable to book on to future programmes until we have received the original invoice payment.
All refunds are subject
to discretion should there be extenuating circumstances and any refund is subject
to an administration fee of £3.00 per ticket.
Cancellation by SCIP
In the event of illness or any other unforeseen event on the day where the trainer is unable to deliver the class, SCIP will endeavour to provide a substitute trainer. Should the course then need to be cancelled, we will make every effort to re-book you for a later or alternative date.
If you are unable to attend on this next occasion we will keep you informed when we launch a further training programme. Or if you prefer, we will be able to refund the price of your ticket in full.
Equipment
SCIP (or their partner/s) will supply all necessary equipment and any *work books or *handouts where required.
Attendees may occasionally be asked to bring work or projects with them to be worked on during the sessions, but this will be advised in your Joining Instructions.
*We are very happy to arrange for handouts in large print or to be sent by email (where available) prior to the course. Please email enquiries@scip.org.uk for this service.
Refreshments
Tea, coffee etc and biscuits will be available at all sessions. Lunch is only provided where stated.
Joining Instructions and directions
These will be sent out to you by email no later than five working days before the course date.
Smoking
All of SCIP's courses up to and including December 2010 are being held in the Conference Room at Community Base, Brighton so while you are in the building, please be aware that smoking is only permitted in designated areas.
