Effective Administration

Good administrators are at the heart of every successful organisation. This two-day course is for administrative and support staff that want to build on existing skills. The course will cover:

• The role of administration within the organisation.
  
• Effective office systems.
  
• Building rapport and communication skills.
  
• Managing time and interruptions.
  
• Using assertiveness skills to negotiate.
  
• Confidence building.
  
• Using Microsoft office to improve office systems and tasks.